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Legal

Complaints Policy

At Stirling Partners Finance we always aim to offer our clients the highest level of service.

We will always strive for improvement and value and take any feedback seriously.

Therefore, if you have a complaint about our service or your adviser, please contact us.

How to contact us

What happens next

If we cannot resolve your complaint straight away we will acknowledge receipt of it in writing, confirm our understanding of your complaint, tell you who will be handling it and give you the opportunity to provide further information.

The Financial Ombudsman Service

If you are unhappy with our final response to your complaint, or if we are unable to resolve your complaint within 8 weeks, you may be entitled to refer it to the Financial Ombudsman Service, who can be contacted using the following methods: